Warranty

Warranty Policy

Introduction

We provide 12 months of warranty from the date of your purchase the product and lifetime technical support. It will be extended to 18 months if you register our membership program.

30-Day Money-Back Guarantee for Any Reason

You could fully refund your undamaged Products purchased in 30 days without giving any reason. When we receive the returns and finish the inspection, the refund will be back in your account in 10 working days.In order to get your refund successfully, you should know:

Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, AUTOGEN refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements
Provides the receipt or proof of purchase

30-Day Money-Back Guarantee only could be requested within 30 days after you get the products.To get the service of 30-Day Money-Back Guarantee, you should contact the channel where you place the order.

Return process

Step 1: Provide your order number via email service@autogentech.com.

Step 2: When we pass your refund request, you will receive our warehouse address where the product should be returned to.

Step 3: You could expect to get your refund within 10 working days after we receive the returns.

Warranty Claims for Quality-Related Issues

All quality-related defects of your products purchased from AUTOGEN’s authorized distributors and retailers, such as Amazon, Ebay, are covered by the 12-month warranty starting from the date when you purchase the product.If you have requested a replacement, the replaced product will continue the warranty of your original order.

Example:

You purchased the product with a 12-month warranty and received it on 01/01/2022.
The warranty period of the replacement is from 01/01/2022 to 01/01/2023.

Please feel free to contact us directly via service@autogentech.com and tell us which channel where you place the order, whenever you find any defects in our products.

Shipping costs must be covered by buyers in the following situations:

Returning products for any reasons other than a proven defect
Buyer’s accidental returns
Costs associated with unauthorized returns(any returns made outside of the approved warranty process)

Not Covered Under Warranty:

Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Non quality-related issues(after 30 days of purchase)
Free products
Repairs through 3rd parties
Damage from outside sources
Damage from misuse of products(including but not limited to: falls, extreme temperatures, water, operating devices improperly)
Purchases from illegitimate resource

AUTOGEN is not liable for:

Loss incurred from the use of AUTOGEN products

When returning items with a prepaid shipping label provided by AUTOGEN, AUTOGEN takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit.